Delivery/Returns

Delivery

Here at CrazyGamer we aim to dispatch any order placed before 4pm (Monday-Friday) the very same day!

 

Our standard delivery service used is Royal Mail 24 hour fully tracked post, most items from the computing section are shipped using DPD

Standard Post and packaging charge of £3.99 for orders below £100

 

All orders over £100 or orders for just a digitally delivered code are FREE!!

We currently only offer UK domestic deliveries, international orders are not accepted at this present time. Apologies for any inconvenience, we hope to be able to offer international delivery in the near future.

 

Returns Policy

Our Simple and Stress free returns process...

 

 

If for any reason you are unhappy with your purchase, simply get in touch and let us know your returning the item(s) and then post back to us within 14 days of purchase date.

Remember to include your order number when returning item(s)

 

Item(s) must be returned in original packaging if new item(s).

Unless you are returning the item due to an error on our part we ask that you as the buyer pay the return postage for returning any item(s)

 

We use Royal Mail or reputable couriers to deliver our items, as a result we bare no liability for supplementary costs caused by a delayed/lost/misrouted order. We ship items based on the assumption you have provided the correct address details and will be available to receive your order.

 

 

For used video games we only accept returns if the security tab hasn't been broken, this tab will cover the opening end of the games packaging.

 

Used games consoles can be returned within the first 14 days for a full refund. If a used console develops a fault within 12 months of purchase date but after the first 14 days we will either repair/replace/refund the console. We will refund only if a repair option or speedy replacement is not available within a week of receiving your console back. Used consoles are well tested before we purchase them but sometimes items may fail from age or general wear and tear after testing, we won't leave you without a console for long if you have any issues.

All refunds for items returned are usually processed within 24 hours but it may take upto 5 working days for this to reflect back in your account/card statement. For console returns that we have decided to refund rather than repairing/replacing; the refund will be processed and then we will contact you to let you know.

Cancellation

You may cancel/amend an order before it is dispatched, to cancel an order that has not been dispatched simply contact us the same day before 2pm. For orders already dispatched please see our returns policy above.

 

 

Do you have any questions before you order? feel free to call us (our number is shown below) or contact us via email [email protected]